Shipping policy

SHIPPING POLICY

At Scrapkit, each kit is thoughtfully prepared to help you start creating without the guesswork.

♡ Order Processing & Fulfillment

Orders are typically processed and prepared for shipment within 3–7 business days.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

During product launches, sales, holidays, or periods of high order volume, processing may take a little longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

◇ Shipping & Delivery Estimates

After your order has shipped, estimated delivery times are:

✦ United States: 7–15 business days

Please note that delivery estimates begin after your order has been processed and shipped. Delivery dates are estimates only and are not guaranteed.

Shipping delays can occasionally occur due to carrier delays, weather, customs processing, holidays, or other circumstances outside our control.

◇ Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow up to 3–5 business days after shipment for tracking information to begin updating.

◇ Shipping Address

Please make sure that your shipping address is complete and accurate before placing your order.

Scrapkit is not responsible for delays, failed delivery, or additional shipping charges caused by an incorrect, incomplete, or undeliverable address provided at checkout.

If you notice an address error, please email us at scrapkit.shop@gmail.com as soon as possible. We may be able to update the address if your order has not yet been processed or shipped.

◇ Lost, Delayed, or Returned Packages

Once an order has been handed to the shipping carrier, shipping delays are outside of our control.

If your tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your local post office, and the carrier before contacting us.

If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer is responsible for any reshipping costs.

◇ Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at scrapkit.shop@gmail.com.

Please include your order number, a brief description of the issue, and clear photos or a short video of the item, outer packaging, and shipping label.

For full details, please review our Final Sale & Damaged Items Policy.

◇ Questions?

For shipping questions, email us at scrapkit.shop@gmail.com.